10 Essential Questions to Ask When Hiring a Property Manager

Hiring a property manager isn’t just about finding someone to collect rent or answer phone calls—it’s about entrusting your investment to a professional who will protect it, grow it, and treat it like their own.

Whether you’re a first-time landlord or a seasoned investor in Phuket, asking the right questions before signing a management agreement is key to a smooth, profitable experience.

Here are the top 10 questions to ask before hiring a property manager—and why they matter.

1. What Services Are Included in Your Management Fee?

Not all property managers offer the same level of service. Some only handle basic tasks, while others provide full-service management including marketing, maintenance, and guest relations. Be sure you know exactly what you’re paying for, and whether services like pool cleaning, 24/7 guest support, or emergency repairs are included or extra.

2. How Do You Handle Maintenance and Repairs?

You want a manager who doesn’t just report problems—but solves them quickly. Ask whether they use in-house technicians, trusted contractors, and whether they notify you before repairs are done (and at what cost).

3. What Experience Do You Have Managing Properties Like Mine?

Managing a luxury villa in Phuket is different from handling a city apartment. Make sure they have specific experience with your type of property, guest demographic, and location.

4. How Do You Market My Property?

From Airbnb to Booking.com to Facebook Ads, a good manager should know how to keep your property visible and competitive. Ask which platforms they use, whether they optimize listings, and how they adjust strategy in low seasons.

5. Can I See Reviews or References from Other Owners?

Testimonials from other property owners are a great way to gauge reliability. Don’t just take their word for it—see what others are saying about their service, responsiveness, and results.

6. How Do You Handle Guest Communication?

Clear, 24/7 communication with guests is essential for great reviews. Ask if they have a dedicated guest support team, how fast they respond to inquiries or problems, and whether they offer in-person check-ins.

7. How Often Will I Get Paid and How Is Income Reported?

Ask when rental income is transferred (weekly, monthly?) and whether you’ll receive transparent reporting. You want a manager who makes finances easy to track, clear, and timely.

8. What Happens in Low Season or When My Property Isn’t Booked?

This is where many managers fall short. A good property manager should have a strategy for low-occupancy months. Better yet, ask if they offer something like Inter Property’s Net Guarantee—where your income stays steady regardless of bookings.

9. Can I Use the Property Myself?

Make sure you know the policy for personal use—how much notice is required, whether there are blackout dates, and how it affects your rental income.

10. What Makes You Different from Other Property Managers in Phuket?

A professional manager should be able to explain their unique value, whether it’s their technology, scale, Net Guarantee, multilingual team, or full-service approach.

💼 Final Thoughts: Trust Comes From Clarity

Choosing the right property manager in Phuket could be the difference between a high-performing investment and an underperforming asset. By asking these questions up front, you protect your income, your property, and your peace of mind.

At Inter Property Phuket, we welcome these questions—and more. From our 24/7 guest service to our guaranteed monthly income for owners, we’re committed to full transparency and results that speak for themselves.

📩 Want to Learn More?

If you’re considering hiring a property manager in Phuket, contact Inter Property today. We’ll walk you through exactly how we work—and why so many owners trust us with their homes.